Refund policy

Refund Policy

At Mailnox, we stand by the quality of our products and want you to feel confident in your purchase. Please read this policy carefully before placing your order.

1. Product Refunds

  • Before Dispatch: You may cancel your order for a full refund within 30 days of purchase, provided the unit has not yet shipped.

  • After Dispatch or Delivery: Once your Mailnox has been shipped or delivered, the product is considered non-refundable, unless it is defective.

2. Refunds for Unsuitable Installations

If your existing mailbox is deemed unsuitable for use with Mailnox upon delivery, we may offer:

  • A refund for the product, or

  • An upgrade to a compatible mailbox (at additional cost)

3. Non-Refundable Situations

Products that have been used, modified, or installed are non-refundable.
We do not issue refunds for:

  • Accidental damage

  • Improper installation

  • Negligence or misuse

  • Battery life issues — Battery lifespan may vary depending on usage and environmental factors. Battery replacement is considered routine maintenance and is the responsibility of the customer.

4. How to Request a Refund

To request a refund, email support@mailnox.co.nz with your order number and reason for the request. If eligible, refunds will be issued to your original payment method.

5. Processing Time

Approved refunds are processed within 3 business days. Depending on your bank, it may take an additional 2–5 business days for the funds to appear in your account.

6. Need Help?

We’re here for you. If you have questions about your order or eligibility for a refund, contact us anytime at support@mailnox.co.nz.

Please carefully review our refund policy before making a purchase. If you have any concerns or require further clarification, do not hesitate to reach out to us. We value your satisfaction and are committed to providing you with the best possible service.