Privacy policy

Privacy Policy for Mailnox

Effective Date: 30 April 2025

At Mailnox, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you use our products, website, or services. By using our services, you agree to the practices described below.

1. What We Collect

When you make a purchase or interact with us, we may collect:

  • Your name, address, phone number, and email

  • Information needed to deliver and support your Mailnox product

  • Limited interaction data from NFC-enabled advertising (explained below)

We do not collect or store credit card information directly. All payments are securely processed through third-party platforms (e.g. Stripe or Shopify Payments), which have their own privacy policies and security standards.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your order

  • Provide customer support

  • Schedule delivery or follow-up communications

  • Send product or service updates

  • Offer marketing or promotional content (you can opt out anytime)

3. NFC-Enabled Advertising

Some Mailnox products include an NFC feature to deliver optional digital content or promotions directly to your mailbox.

  • We may collect non-personal interaction data, such as the time and type of NFC content accessed.

  • This feature is opt-in and designed to enhance the user experience — it is non-intrusive and optional.

Want to opt out? Email us at privacy@mailnox.co.nz or update your preferences at mailnox.co.nz/preferences.

4. Data Security

We take reasonable technical and administrative measures to protect your information, including:

  • Data encryption

  • Use of secure third-party platforms

  • Restricted access to sensitive information

5. Legal Basis for Processing

We collect and process data based on:

  • Your consent (e.g. newsletter signup)

  • Contractual necessity (e.g. order fulfillment)

  • Legitimate interest (e.g. to improve service or communicate updates)

6. How Long We Keep Your Data

Unless you request deletion, we retain personal data to:

  • Support product history or warranty claims

  • Improve future customer support

  • Maintain business records

To request deletion of your data, contact us at privacy@mailnox.co.nz.

7. Cookies & Analytics

We may use cookies and similar technologies on our website for analytics, traffic measurement, or targeted marketing. You can adjust your browser settings to manage cookie preferences.

8. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing or tracking

  • Request data portability or correction

To exercise any of these rights, email us at privacy@mailnox.co.nz.

9. Compliance

We aim to comply with applicable privacy laws, including the New Zealand Privacy Act and, where relevant, the GDPR. However, our legal obligations may vary based on your location.

10. Changes to This Policy

This policy may be updated occasionally. We recommend reviewing it periodically. Material changes will be communicated via email or on our website.

If you have any questions, concerns, or requests regarding this policy, please contact:

📧 privacy@mailnox.co.nz